Policies
Plain-language summaries of how we ship, handle returns, protect data, and communicate about products.
Orders ship within the United States. Delivery timelines depend on the fulfilling supplier, the destination, and carrier performance, and are estimates rather than guarantees.
Orders sourced from more than one supplier may arrive in multiple shipments, each with separate tracking. Certain products are restricted by state, require a prescription, or are age-restricted and cannot be shipped to all destinations.
Return eligibility is stated on each product page before purchase. Sterile, personal-use, and specially sourced items may not be returnable once opened, consistent with manufacturer and supplier terms.
Return requests are submitted through your account or customer support. Approved refunds are issued to the original payment method after the return is received and inspected.
We collect only the information needed to process orders, provide support, and operate the site. Marketing communication requires explicit consent and can be withdrawn at any time.
We apply encryption in transit, restrict administrative access by role, maintain audit logs, and honor privacy requests including access and deletion where applicable. We do not sell personal information.
Use of this site constitutes acceptance of these terms. Pricing, availability, and product data may change and are subject to supplier confirmation.
Quotes are valid for the period stated in the quote. Net payment terms and tax-exempt status require review and approval.
We design toward WCAG 2.2 AA: keyboard operability, visible focus indicators, sufficient color contrast, descriptive alternative text, semantic structure, and large tap targets.
If you encounter a barrier on this site, contact us and we will work to provide the information or transaction in an accessible alternative.
Content on this site is educational and is not medical advice, diagnosis, or treatment. It does not replace consultation with a licensed healthcare professional.
Always follow the manufacturer's instructions supplied with a product. Oslume MedSupply does not manufacture products and does not modify manufacturer claims, labeling, or documentation.
Recall notices affecting products we distribute are published here and, where order records allow, communicated directly to affected customers.
To report a product complaint or a suspected adverse event, contact customer support. Complaints are logged and escalated to the supplier or manufacturer under documented procedures.
These summaries are placeholders pending legal review. Final policy language, contact details, jurisdiction, and effective dates must be approved before launch. Do not submit protected health information through any form on this site.
